About · résumé

I lead the work and I do the work.

I'm a player-coach. I lead enterprise transformation and AI deployment programs — enterprise and business architecture, deployment strategy, design, and product — and I work inside them: facilitating the workshops, doing the interviews, writing the strategy, shaping the architecture, and staying through implementation.

What began as a sub-20-person design team, I now lead as a ~500-person global organization — spanning enterprise architecture, strategy, design, and delivery across retail, life sciences, financial services, energy, healthcare, and hi-tech.

And I still build. In 2026 I designed, wrote, deployed, and now operate AI products end to end — from cloud infrastructure and agent governance to design systems and the interface — along with the tools that run my own value framework. Building them is how I stay close to the models and honest about what they can do.

20+

Years leading enterprise and product transformation

~500

Practitioners led, grown from a sub-20-person team

20+

Countries

Fortune 100

Enterprise clients

Every stage, the same job: connecting people and technology

  1. 01

    Human behavior

    How people think, perceive, and decide

    Research methods, measurement, instrumentation

  2. 02

    Design & experience

    What people actually need

    Interfaces, design systems, shipped code

  3. 03

    Business & consulting

    How organizations decide and adopt

    Delivery, integration, platforms

  4. 04

    Enterprise architecture

    Operating models and change

    Business and enterprise architecture at scale

  5. 05

    AI & the autonomous enterprise

    Human and agent experience

    Agents, authority, governed deployment

Experience

2026

Independent — AI products

Designed, built, deployed, and operated end to end

An authority layer for autonomous agents (patent pending), an open intent taxonomy with a published white paper, an AI-ready design system, and enterprise AI value tools — infrastructure to interface, by hand.

2021 – present

SVP, Global Director, Digital Strategy & Innovation — Office of the CTO

SoftServe

Lead a global strategy and delivery organization — enterprise and business architecture, deployment strategy, design, and product — now focused on enterprise AI and the autonomous enterprise. I lead the programs and work in them.

Scope
A matrixed global organization whose capabilities deploy across the full lifecycle — assessment, strategy, architecture, solution, and delivery — across industries and geographies.
Hands-on
Trusted advisor and program lead on flagship transformations: I facilitate the workshops, run the interviews, write the strategy, shape the architecture, and stay through implementation.
Operating model
Enterprise architecture, business architecture, value realization, design and experience, product management, consulting, change management, and transformation governance — integrated with engineering delivery.
Built
The Value Creation Framework the organization delivers on, and the AI-augmented practice that runs it.
Accountability
Delivery outcomes, operational risk, and capability strategy in executive and board contexts; report to the CTO/CDO.

2020 – 2021

VP, Global Director — Digital Strategy, Experience Design, Product & Change Management

SoftServe

Built the strategic foundation for enterprise transformation work and scaled advisory delivery.

Scope
Global design plus digital strategy and transformation consulting under a single remit.
Built
Founded the digital strategy function and the organizational change management capability.

2016 – 2020

VP, Global Director — Experience Design, Product Design, Service Design

SoftServe

Hired to lead global design; promoted to VP within six months. Scaled experience design into a global capability.

Built
Design operations, leadership structures, and delivery models for a global practice.

2015 – 2016

Senior Manager, Platform Experience — IBM Cloud / IBM Design

IBM

Built and governed the Bluemix Design System, which became IBM Carbon.

Scope
Led a cross-functional platform team spanning design, engineering, and architecture.
Delivery
Partnered with enterprise customers through IBM Garage-style engagements driving adoption.

2004 – 2015

Design and creative leadership

FCB Global · Eyemart Express · SCDS Worldwide

Associate Creative Director, Digital Design Director, and Design Director / Partner — the craft and execution foundation everything since is built on.

Products built and shipped

Education & credentials

M.S., Artificial Intelligence for Business — Escuela de Negocios Europea de Barcelona

MBA — International University Isabel I de Castilla

MFA — Academy of Art University

B.A., Psychology & Biology — Rhodes College

MicroMasters, Business Leadership — University of Queensland

Prosci Certified Change Practitioner

Speaking

  • The Paradoxical Nature of AI as the Key to our Digital Well-Being — IT Arena 2019, Lviv
  • Perception Design: Shaping the Future of Reality — IT Weekend Ukraine 2017, Kyiv
  • Culture Change with DesignOps at Scale — Iteracia by Projector
  • Bluemix Design System (now IBM Carbon) — IBM InterConnect 2016, Las Vegas

Teaching

  • Adjunct Professor — Academy of Art University
  • Instructor — Chicago Portfolio School

Board

Member, Board of Directors — The Attention Exchange and Zedosh, sister companies behind the world's first regulated Attention Exchange® (2020–2025).

[email protected] · linkedin.com/in/mattmcb