About · résumé
I lead the work and I do the work.
I'm a player-coach. I lead enterprise transformation and AI deployment programs — enterprise and business architecture, deployment strategy, design, and product — and I work inside them: facilitating the workshops, doing the interviews, writing the strategy, shaping the architecture, and staying through implementation.
What began as a sub-20-person design team, I now lead as a ~500-person global organization — spanning enterprise architecture, strategy, design, and delivery across retail, life sciences, financial services, energy, healthcare, and hi-tech.
And I still build. In 2026 I designed, wrote, deployed, and now operate AI products end to end — from cloud infrastructure and agent governance to design systems and the interface — along with the tools that run my own value framework. Building them is how I stay close to the models and honest about what they can do.
20+
Years leading enterprise and product transformation
~500
Practitioners led, grown from a sub-20-person team
20+
Countries
Fortune 100
Enterprise clients
Every stage, the same job: connecting people and technology
01
Human behavior
How people think, perceive, and decide
Research methods, measurement, instrumentation
02
Design & experience
What people actually need
Interfaces, design systems, shipped code
03
Business & consulting
How organizations decide and adopt
Delivery, integration, platforms
04
Enterprise architecture
Operating models and change
Business and enterprise architecture at scale
05
AI & the autonomous enterprise
Human and agent experience
Agents, authority, governed deployment
Experience
2026
Independent — AI products
Designed, built, deployed, and operated end to end
An authority layer for autonomous agents (patent pending), an open intent taxonomy with a published white paper, an AI-ready design system, and enterprise AI value tools — infrastructure to interface, by hand.
2021 – present
SVP, Global Director, Digital Strategy & Innovation — Office of the CTO
SoftServe
Lead a global strategy and delivery organization — enterprise and business architecture, deployment strategy, design, and product — now focused on enterprise AI and the autonomous enterprise. I lead the programs and work in them.
- Scope
- A matrixed global organization whose capabilities deploy across the full lifecycle — assessment, strategy, architecture, solution, and delivery — across industries and geographies.
- Hands-on
- Trusted advisor and program lead on flagship transformations: I facilitate the workshops, run the interviews, write the strategy, shape the architecture, and stay through implementation.
- Operating model
- Enterprise architecture, business architecture, value realization, design and experience, product management, consulting, change management, and transformation governance — integrated with engineering delivery.
- Built
- The Value Creation Framework the organization delivers on, and the AI-augmented practice that runs it.
- Accountability
- Delivery outcomes, operational risk, and capability strategy in executive and board contexts; report to the CTO/CDO.
2020 – 2021
VP, Global Director — Digital Strategy, Experience Design, Product & Change Management
SoftServe
Built the strategic foundation for enterprise transformation work and scaled advisory delivery.
- Scope
- Global design plus digital strategy and transformation consulting under a single remit.
- Built
- Founded the digital strategy function and the organizational change management capability.
2016 – 2020
VP, Global Director — Experience Design, Product Design, Service Design
SoftServe
Hired to lead global design; promoted to VP within six months. Scaled experience design into a global capability.
- Built
- Design operations, leadership structures, and delivery models for a global practice.
2015 – 2016
Senior Manager, Platform Experience — IBM Cloud / IBM Design
IBM
Built and governed the Bluemix Design System, which became IBM Carbon.
- Scope
- Led a cross-functional platform team spanning design, engineering, and architecture.
- Delivery
- Partnered with enterprise customers through IBM Garage-style engagements driving adoption.
2004 – 2015
Design and creative leadership
FCB Global · Eyemart Express · SCDS Worldwide
Associate Creative Director, Digital Design Director, and Design Director / Partner — the craft and execution foundation everything since is built on.
Selected programs
Products built and shipped
- W001 IntendedThe authority layer for autonomous systems — every agent action is verified against intent before it runs.
- W002 Open IntentAn open, Apache-2.0 taxonomy for classifying what AI agents are trying to do — across software, enterprise systems, and physical machines.
- W003 MatterformaAn operating system for programmable matter and molecular compute.
- W004 AIR-DSAn AI-ready, white-label design system that ships the machine layer agents need to build with it correctly.
- W005 EVAA desktop application for mapping an enterprise's capability landscape and working out where AI value compounds.
- W006 AESOPEnterprise value governance — a platform for following AI investment from portfolio decision to realized value.
- W007 AuroraAI DesignOps on a governed agent runtime — agents propose, humans decide, every decision is logged.
Education & credentials
M.S., Artificial Intelligence for Business — Escuela de Negocios Europea de Barcelona
MBA — International University Isabel I de Castilla
MFA — Academy of Art University
B.A., Psychology & Biology — Rhodes College
MicroMasters, Business Leadership — University of Queensland
Prosci Certified Change Practitioner
Speaking
- The Paradoxical Nature of AI as the Key to our Digital Well-Being — IT Arena 2019, Lviv
- Perception Design: Shaping the Future of Reality — IT Weekend Ukraine 2017, Kyiv
- Culture Change with DesignOps at Scale — Iteracia by Projector
- Bluemix Design System (now IBM Carbon) — IBM InterConnect 2016, Las Vegas
Teaching
- Adjunct Professor — Academy of Art University
- Instructor — Chicago Portfolio School
Board
Member, Board of Directors — The Attention Exchange and Zedosh, sister companies behind the world's first regulated Attention Exchange® (2020–2025).
[email protected] · linkedin.com/in/mattmcb